Resume
Experience
Enterprise Holdings/Rent-a-Car
Customer Service Representative
Nov 2021- Present
Durham, NC
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Develop and attain customer experience for the store.
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Ensure customer satisfaction
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Maintain strong knowledge of all products, accessories, pricing plans, promotions, and features.
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Handle all administrative aspects of the branch
Duke University School of Law- Bolch Judicial Institute
Communications Intern
June 2021-Aug 2021
Durham, NC
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Tasked to create social media engaging content
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Created and edited program newsletters and social media posts
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Organization and edits of new website
John Moore State Farm
Marketing Intern
May 2021-July 2021
Durham, NC
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Worked closely with the marketing team to produce content to attract new clients.
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Assisted customers with knowledge of insurance and premiums
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Assisted in attracting and maintaining new clients by phone calls and emails
North Carolina Central University
Communications Intern
Jan 2021-May 2021
Durham, NC
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Manage and oversee the social media content of the NCCU page.
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Write and deliver news articles for the NCCU News page.
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Strategize social media campaigns.
AT&T-Gaston Telecommunications
Retail Sales Consultant
June 2020-Jan 2021
Durham, NC
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Develop and attain customer experience and sales objectives for the store.
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Sell all products and services offered by the company.
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Maintain strong knowledge of all products, accessories, pricing plans, promotions, and service features.
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Handle all administrative aspects of the sale.
Education
North Carolina Central Univeristy
2018-2022
BA- Mass Communications/Public Relations
Durham, NC
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Student Government Organization
- Freshman Class President
-Director of Public Relations
-Executive Assistant to the President
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Public Relations Student Society of America
-President
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Maroon Communications Student-Led Public Relations Firm
-Account Executive
-Firm Director
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NCNW
-Inductee
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NAACP
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Queen In You
-Director of Public Relations
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Nothin' But the Arts
-Treasurer
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de Haute Allure Fashion & Modeling Troupe
-Director of Public Relations
The Catholic High School of Baltimore
2014-2018
High School Diploma
Baltimore, MD
Professional skillset
Entrepreneurial Mindset
Good interpersonal, writing, and communication skills.
Profound knowledge and background in leadership/management
Ability to communicate with management, the public and co-workers in a tactful and effective manner.
Languages
Skilled in managing social media accounts and messaging.
Ability to understand and carry out oral and written directions in order to accomplish assigned tasks in a timely manner.
English (native)
Creative/ Technical skillset
Bartending/Mixology
Web-Design (Wix)
Adobe Creative Suite
Canva
Social Media Analytics
Microsoft & Google Suite